We strongly encourage our customers to sign-up or enroll for our installation & annual support plans which allows them to concentrate on their primary work while we take care of your Technical Support needs. Our support plans include telephone access to our Technical Support and a variety of other support services. The level of support your business requires will determine the plan that best fits your needs. For customers using XSGateway services in deployment, we offer various Support Plans. Specific features of these plans are highlighted below.
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Service Installation Contract Includes on-site service installation of XSG services |
Rs. 10,000/- |
Basic Annual Support Contract Includes free upgrades for all releases,unlimited telephonic, email & online Helpdeks support, upto 12 onsite visits (subject to outstation charges), applicable from year 2 |
Rs. 10,000/- |
Enterprise Annual Support Contract Includes free upgrades for all releases,unlimited telephonic, email & online Helpdeks support, upto 12 onsite visits (subject to outstation charges), Highest Priority support,Access to Enterprise technicals, applicable from year 2 |
Rs. 20,000/- |
Incident based Support Charges Support is provided by email, phone, fax, online helpdesk, or on-site visit (subject to outstation charges) |
Rs. 2,000/- |
Outstation charges For distance beyond 50 Kms. & upto 500 Kms.Per day charges. |
Rs. 4,000/- |
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